Dear Artemis Client,
Shuttle Service provides a low-cost alternative to Exclusive Transport.
Each shuttle trip is based upon, and depends on, the volume that is booked in order to keep those costs low.
This is the case with all volume based carriers, i.e. - common carriers, FedEx, airlines, trains, ships, etc.
Although we make every effort to accommodate our clients and their needs,
cancellation of shipments (either partial or whole) after work has commenced or ETAs have been given, is billable.
The space (volume, cubic footage) was booked, reserved specifically for that client, and cannot be re-sold.
Unless such cancellations are a direct result of Artemis error, and therefore the responsibility of Artemis to rectify,
Artemis will not be responsible, financially or logistically, for such cancellations, and the client will be billed.
Artemis will however, offer the client discounted shipping costs for the later re-booking of a cancelled shipment.
Please note that Carrier (Artemis) collection & delivery dates & times are estimated, and are subject to Carrier availability and actual occurrences (either seen or unforeseen). Client (Shipper, Consignor, Consignee, representative or agent) inability to receive or release shipments, change in volume, or cancellations for any reason (including above circumstances) is not the responsibility of the Carrier and alternatives must be available in order to avoid cancellation fees.