Artemis Cancellation Policy
Dear Artemis Client, Shuttle Service provides a low-cost alternative to Exclusive Transport. Each shuttle trip is based upon, and depends on, the volume that is booked in order to keep those costs low. This is the case with all volume based carriers, i.e. - common carriers, FedEx, airlines, trains, ships, etc.
Although we make every effort to accommodate our clients and their needs, cancellation of shipments (either partial or whole) after work has commenced or ETAs have been given, is billable. The space (volume, cubic footage) was booked, reserved specifically for that client, and cannot be re-sold.
Unless such cancellations are a direct result of Artemis error, and therefore the responsibility of Artemis to rectify, Artemis will not be responsible, financially or logistically, for such cancellations, and the client will be billed. Artemis will however, offer the client discounted shipping costs for the later re-booking of a cancelled shipment.
Please note that Carrier (Artemis) collection &delivery dates × are estimated, and are subject to Carrier availability and actual occurrences (either seen or unforeseen). Client (Shipper, Consignor, Consignee, representative or agent) inability to receive or release shipments, change in volume, or cancellations for any reason (including above circumstances) is not the responsibility of the Carrier and alternatives must be available in order to avoid cancellation fees.
Artemis Estimate Language - (bottom of page on all Artemis Estimates)
In Regards to Cancellations - please see highlighted areas below
Please email or fax to book job (verbal acceptance subject to confirmation). By booking Artemis (AFA) job, client accepts this estimate, & agrees to below language, AFA Credit Card Authorization (cc), Terms & Conditions (artemisfas.com/terms), & Cancellation Policy (artemisfas.com/cancel). AFA is released from liability for all PBO items; including items improperly packed, wrapped, labeled, inventoried or inspected. AFA released from liability/obligation for items requiring packing, handling, inspection, storage, and/or shipping which may be contrary to scope set forth in AFA Estimate or BOL. This is an estimate only, based on details provided by client, & may not reflect final costs, which may vary according to actual occurrences. Svcs performed by AFA (*i.e. labor, admin, add’l insurance, mat’ls, crating, transport, storage, etc.), either by request or job necessity, are billable & payment is resp. of client (S, C or C). Final costs assoc’d w/ vol. & svcs (*above), are based on cu. ft. booked, schedules made, or svcs ordered; which were reserved at time of booking; + overages if app’l (actual vol., svcs greater than est.). All ride-flat items, or which cannot be stacked upon (incl. bin bxs & cb), are calculated at 60”H (due to unusable vol.). Oversized items incl. 99”+H, 250+ lbs. Final billing will occur when actual costs known. Transfer of payee, or split billing (1 BOL), subj. to admin fees. Split billing w/ sep. BOLs, S, C or C, etc., are billed as sep. indiv jobs. AFA holds no duty/responsibility/obligation for taxes, fees, etc. related to client items; which rests solely w/ S, C or C. Client agrees to pay all AFA job costs upon invoice presentation (cc/prepay req’d for some accts, incl. all overseas accts). If cc given as backup funding, client authorizes use for all overages & past due amounts. Discounts subj. to cc, prepay or expedited terms for ‘up to date’ accts w/ PO#; & withdrawn if pym’t past due or declined (full amount due + app’l fees). If client req’s alt. dates, times, vol., item orientation, locations, billing, svcs - notify AFA before work commences or ETA given. Inability to rec’v/release items, change in vol., or canx may be subj. to fees, including entire undiscounted job costs. Collection & Delivery dates/times are est’d & subj. to availability. Estimate valid for 30 days - Thank you